What is the 15 Day Replacement Guarantee? How do I get a defective item replaced? What if the product does not fit me?
All products sold at Jewellup.com are covered under our 15 Day Replacement Guarantee. Notify us of problems, fitting issues, damages or defects within 15 Days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at support@Jewellup.com or call us on +91 9773535 811 or +91 932469 139, within 15 Days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 15 Day Replacement Guarantee:
Any product that exhibits physical damage to the box or to the product
Any product that has been washed
Any product if you Tear up the sticker on that product(Note : it is for us to identify that product is unused).
Any product not in its original condition
Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number.
If you feel that the product is not as per description, then it has to be brought to our notice within 24 hours of receiving it. If the claims are genuine, we shall then ask to send back the product and the return product has to reach us within 5 working days with our tags intact. Product received without our tags are not eligible for refund. We shall examine it and according to the facts of the case we can process refund. If we have sent the wrong product or if the product is proved that its not as per description then we can process full refund within 5-7 days after the product reaches us. The above return clause applies only if the product shipped is not as shown in picture or description.
How do I cancel an order on Jewellup.com?
Cancellation before product has shipped:
If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after product has shipped:
If your product has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 15 Day Replacement Guarantee for further details.
How do I return a purchased item? What is the procedure to return a product to Jewellup?
In order to initiate a return, please call our customer service at +91 9773535 811 or email us at email@example.com. Our customer service representative will help you with the process.
Complete the shipment return form that comes with your order.
Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
Please send the return shipment back to our Warehouse at the address below.
Shree RIDDHI Arts
C-2/33 “Torana”,Vishal Sahyadrinagar, Charkop,
In case of product being damaged in-transit, please contact our customer service at +91 76761 11022 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 50 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your Jewellup account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.
What is 5-7 days Free Delivery? Are all orders delivered at zero shipping costs?